Frequently Asked Questions (FAQ)

Welcome to the Akyvo FAQ page. Below you'll find answers to the most common questions about our products, shipping, orders, returns, and more. If you still need help, feel free to contact us at support@akyvo.com.


1. Where do you ship to?

We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Singapore, and Thailand. If your country isn't available at checkout, please contact us.


2. How long does shipping take?

  • Standard shipping: 7–12 business days

  • Express shipping: 2–5 business days (when available)

    Please note that these timeframes do not include processing time (1–2 business days).


3. How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link. Please allow 24–48 hours for tracking updates to appear.


4. How do I cancel or change my order?

Orders can be canceled or changed within 12 hours of placing them, or before they ship. Email us at support@akyvo.com as soon as possible with your order number.


5. Do you accept returns?

Yes, we accept returns for unused items within 30 days of delivery. Used products cannot be returned unless defective. Please email us for return instructions.


6. Do I have to pay for return shipping?

  • If the item is defective or incorrect: we cover the return shipping.

  • If you're returning it for another reason (like change of mind): you are responsible for the return shipping.


7. Can I return used products?

No. For hygiene reasons, we cannot accept used products unless they arrived defective or damaged.


8. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Apple Pay.


9. What happens if my item is damaged or missing?

Contact us within 7 days of delivery with your order number and photos of the issue. We'll offer a replacement or refund where applicable.


10. Do you charge a restocking fee?

No, we do not charge any restocking fees.


11. Are there any import duties or customs fees?

  • For U.S. customers: No additional fees.

  • For international customers: You may be responsible for import duties depending on your country.


12. How do I contact customer service?

You can reach our support team at:

Email: support@akyvo.com

We aim to reply within 24–48 business hours.